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If you request a copy of the Claimsure User Guide - Please request a copy from Support and/or your site Client Relationship Manager
Integration is creating duplicate consultants by using the internal doctor code (doctor_id) and not the pas code, therefore system creates another consultant on Doctor table. If an integration issue is causing the duplication, you will see doctor_id is t...
If in the EIS LIVe DB, there are multiple suspended Tasks happening all of the time and they cannot be stopped. Restart the EIS Service on the Vault. The service name is EIS V2.1 in services.
CHROME INSTALLATION STEPS   EPADLINK SIGCAPTUREWEB SDK INSTALLATION Download and run the ePadLink SigCaptureWeb SDK installer from http://www.epadsupport.com/SigCaptureWeb/SigCaptureWeb.exe [http://www.epadsupport.com/SigCaptureWeb/SigCaptureWeb.e...
When processing GARDA, ESB and / or Prison officer (POMAS) claims - I selected BATCH ISSUED instead of BATCH SUBMITTED in error. How can I relocate my batch of claims and how can I print the claims and cover sheet for the insurer? ANSWER: The way to rec...
_Note: Please ensure you have a facility administration profile_ Log into claimsure Click on claim requirement (left hand side) Select the facility Select the insurer Select Claim type that require a PIPF to be attached (i.e. Direct payment etc....
* Check Clients_Servers_List.xlsx on Sharepoint. * If the site has full bed management, then the UBID is formatted from the bed code sent by site's PAS. The hospital should provide the bed codes from their PAS for you to add as UBID. * If the site...
For GARDA , ESB and PRISON OFFICER claims which are not directly sent to the insurer via the e-submission service, a batch, print and submit process is required. If for some reason your batch of claims do not print for you when you complete this process ...
HOW TO RESET A PASSWORD FOR CLAIMSURE USER As an administrator (Super User) of Claimsure - you will have access to set up/maintain and update user's profiles and login credentials.  1) Click on Users (left hand side) 2) Search for the users first name a...
Sort Results By’ criteria has been removed. Sorting of search results is applied on all column headers. Click on the coloum you wish to sort by Click on the coloum heading This will now change the order of display Below the admission date has been clic...
New column, ‘Invoice Number’ is available on Search Results grid. This column contains all invoices raised through Billsure, integration and manually added invoice numbers The invoice number now shows on the search results section, thereofore allowing you...
Check that discharge date on the claim is populated. If not ask the client to update the discharge date and rerun the report. The claim should now appear on the report.
MY SEARCH TEMPLATE   * Locate the My search on the advanced search screen * Click on the search this will enable you to set up a personal search ie. Awaiting subscriber signature ect * Click on New at the bottom of the page * Name the My searc...
NOTES ON MANAGE CLAIM TAB Add the note Click save Claims that have a note added will now show the claim ID’s in red font therefore stand out on the search screen You can also view the note when you hover over the Claim ID
On the advanced search screen you can now view the outstanding amount on claim On Search Results grid, the ‘Outstanding Amount’ column is added after ‘Claim Value’ column and on the Summation section, ‘Total Outstanding Amount’ can now be viewed under ‘...
RESUBMITTED CLAIMS You can now search for claims that have been resubmitted:  On Advanced Search screen, ‘Resubmitted’ filter criteria is available. This criteria, when selected along with any claim status, will return all resubmitted claims (claims w...
If a claim has been sent to the wrong insurance company and you need to send to the correct Insurer: (Please note that you must have the latest version of Claimsure 4.0 April 2019) 1) Open the manage claim tab; 2) In the "Response by Insurer" section -...
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