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* On Advanced Search, ‘Resubmitted’ filter criteria is available. * This criteria, when selected along with any claim status, will return all resubmitted claims (claims which are not submitted for the first time) that are currently on the specified c...
“A claim at a status of “Submitted to Insurer no response” was incorrectly submitted to VHI with a value of €1000. This claim needs to go to Laya and the value should be €2300. How can I change this in 4.0 Claimsure?” The user has 2 issues:   * How...
On Claimsure, click on Invoices under Admin panel on left. Click on Procedure Rate tab Select the billing group at the top Example of provided excel: (ticket#122010)
Bed Map code. ="('"&B6&"', '"&E6&"', '"&J6&"','"&K6&"','"&H6&"')," Place this at the end of the lines of the excel file to generate the code for the bed map. UPDATE ROOM TYPE. Run two scripts.  RedesignateRoomType.sql found in HandyScript on WinSCP. Up...
RULES FOR USING BON SECOURS DB,  * Do not run any update/Delete statements.  * For every select query you run you must add with (nolock) to the end. e.g. select * from Claim with (nolock) THE IT TEAM HAVE SET UP A NUMBER OF STORED PROCEDURES FOR US ...
Complete the following steps to Enable ActiveX controls in IE. * Open Internet Explorer * Click on Settings and click Internet Options. * Click on the Security Tab. * Click on Custom Level. * Scroll down to "ActiveX controls and plug-ins" * E...
Using Chrome browser for Claimsure - Set up Required Internet Explorer 11 (IE11/) is nearing end of Microsoft Support (August '21) therefore we would advise moving over to Chrome Browser as Claimsure is not compatible with Microsoft Edge (Chromium) as of...
* On Search Results grid, Claim IDs of claims with notes on Manage Claims Page – ‘Notes’ field are displayed in red font and when hovered, these notes are displayed. * This enables you to view the note from the search results screen instead of going ...
CLAIMSURE DISTORTED - ONLY ON MY PC - NOT FUNCTIONING NORMALLY Claimsure is Web Based. This means that Claimsure requires a browser such as Internet Explorer 11 to function. At the moment your version of Claimsure is fully compatible with Internet Explor...
If you request a copy of the Claimsure User Guide - Please request a copy from Support and/or your site Client Relationship Manager
REF_WARD, REF_ROOM, REF_BED - name, description, exempt flag REF_ROOM_ROOMTYPE - room type, effective date, re-designated flag (If = 1 then room_type is taken from Insurer_Designated_Room) INSURER_DESIGNATED_ROOM - room type, effective date BED_STATUS - b...
Integration is creating duplicate consultants by using the internal doctor code (doctor_id) and not the pas code, therefore system creates another consultant on Doctor table. If an integration issue is causing the duplication, you will see doctor_id is t...
NOTE: So Long as EIS is still operational and processing emails to HL7 thru' the vault- the following task must be done every 4 months (3 times yearly). 1. Send a request to 'New World IT' to request  the rights to 'access' the following mailbox. claimsu...
If in the EIS LIVe DB, there are multiple suspended Tasks happening all of the time and they cannot be stopped. Restart the EIS Service on the Vault. The service name is EIS V2.1 in services.
CHROME INSTALLATION STEPS   EPADLINK SIGCAPTUREWEB SDK INSTALLATION Download and run the ePadLink SigCaptureWeb SDK installer from http://www.epadsupport.com/SigCaptureWeb/SigCaptureWeb.exe [http://www.epadsupport.com/SigCaptureWeb/SigCaptureWeb.e...
If you can't INSERT rows due to getting a violation of Primary Key constraint, you can alter the current identity value to get around this. To show current value - DBCC CHECKIDENT ('tablename', NORESEED); To reseed value - DBCC CHECKIDENT ('tablename', ...
When processing GARDA, ESB and / or Prison officer (POMAS) claims - I selected BATCH ISSUED instead of BATCH SUBMITTED in error. How can I relocate my batch of claims and how can I print the claims and cover sheet for the insurer? ANSWER: The way to rec...
THESE STEPS NEED TO BE CARRIED OUT ON THE PC YOU ARE RPDING FROM IN ORDER TO ACCESS HAROLDS CROSS SERVER. On your PC, run mmc.exe (type mmc.exe in the search or run window). From the File menu, add the snap-in for ‘Group Policy Object Editor’. Leave ...
_Note: Please ensure you have a facility administration profile_ Log into claimsure Click on claim requirement (left hand side) Select the facility Select the insurer Select Claim type that require a PIPF to be attached (i.e. Direct payment etc....
* Check Clients_Servers_List.xlsx on Sharepoint. * If the site has full bed management, then the UBID is formatted from the bed code sent by site's PAS. The hospital should provide the bed codes from their PAS for you to add as UBID. * If the site...
For GARDA , ESB and PRISON OFFICER claims which are not directly sent to the insurer via the e-submission service, a batch, print and submit process is required. If for some reason your batch of claims do not print for you when you complete this process ...
HOW TO RESET A PASSWORD FOR CLAIMSURE USER As an administrator (Super User) of Claimsure - you will have access to set up/maintain and update user's profiles and login credentials.  1) Click on Users (left hand side) 2) Search for the users first name a...
Sort Results By’ criteria has been removed. Sorting of search results is applied on all column headers. Click on the coloum you wish to sort by Click on the coloum heading This will now change the order of display Below the admission date has been clic...
* Go into the claim on Claimsure * Untick all the requirements on the manage claim page and click save * Scroll down to submission on the manage claims page and tick the box beside ‘ready for submission’ and save. * Go back into the search screen...
New column, ‘Invoice Number’ is available on Search Results grid. This column contains all invoices raised through Billsure, integration and manually added invoice numbers The invoice number now shows on the search results section, thereofore allowing you...
If you do not see the submission due date populated on Claimsure after dropping the pre-payment file, ensure that the claim is not submitted to insurer and the claim is pre-submitted, otherwise the submission due date will not display on Claimsure. If th...
NOTE: Please look at Ticket # 78326- Query from Margaret on Weekly Reports. 1. To address this query, relating to the site 'RVEEH' (in this case) go to the following location on the vault (F:SFTPESUBVHI-MASTER-PreSubCopy) 2. Locate the .csv file in quest...
MOU VERIFICATION STEPS. Below outlines the steps in order to perform MOU verification each Tuesday morning. This must be completed as early as possible to allow for any failed submissions to be reran in time for the VHI file pickup at 11:00am. SlainteV...
Scenario: HBS submit a ticket stating that there is missing data for a particular site on the HBS Input File Aged Report To fix this issue, execute the following steps. 1. For the Site in question (Eg RVEEH), go to the Vault and find the file (.csv) tha...
Check that discharge date on the claim is populated. If not ask the client to update the discharge date and rerun the report. The claim should now appear on the report.
MY SEARCH TEMPLATE   * Verify you can see MY SEARCH on the left under Admin - if not you need an administrator profile to enable it for your profile. You will then need to log out and log in with new profile privileges to begin My Search template cr...
NOTES ON MANAGE CLAIM TAB Add the note Click save Claims that have a note added will now show the claim ID’s in red font therefore stand out on the search screen You can also view the note when you hover over the Claim ID
On the advanced search screen you can now view the outstanding amount on claim On Search Results grid, the ‘Outstanding Amount’ column is added after ‘Claim Value’ column and on the Summation section, ‘Total Outstanding Amount’ can now be viewed under ‘...
Reason: If the claim has become corrupt and the site urgently needs to put it through.   Fix: Use the DB Tool. Create Claim. Most details can be found on the claim table.  MRN - can get from the claimsure screen or select patient_id from Claim and then ...
RESUBMITTED CLAIMS You can now search for claims that have been resubmitted:  On Advanced Search screen, ‘Resubmitted’ filter criteria is available. This criteria, when selected along with any claim status, will return all resubmitted claims (claims w...
If a claim has been sent to the wrong insurance company and you need to send to the correct Insurer: (Please note that you must have the latest version of Claimsure 4.0 April 2019) 1) Open the manage claim tab; 2) In the "Response by Insurer" section -...
This issue is related to there being not enough memory on the PC to complete the scanning action. There may be other applications on the PC holding memory that is preventing the scanning from completing. Attempt the below in order to resolve the issue. ...
WinDirStat - Shows clearly all the space being used on the drive. xmllogs in ClaimsureTest/do_not_delete. Delete anything older than 3 months.
Purpose: Using Powershell commands to log out a user stuck at Signing Out. Specifically when there is no other user account on the same server. Specific example: AutEven Trying to log in to AE-12KR2-CAPP is stuck at signing off Can successfully log in...
If the signatures are not showing up on the claim after server migration, then follow the KB on the link below to install signature software. https://support.claimsureslainteireland.com/staff/index.php?/Knowledgebase/Article/Edit/33 [https://support.clai...
Create new claim with db tool. Note - DB tool will fail to add a new claim if you choose a date where the patient is already admitted. So you will have to use another admission date, then change it in the db Claim table. claim.episode_number - only numbe...
1) On Claimsure, Click on 'Invoices' under Admin on the left panel. 1.1) If you don't see this - Go to Users, select your username, select the relevant billing group, click 'Add To Group', click 'Update'. 2) Go to the 'Cost Bearer' tab, select the billi...
Unable to scan on Chrome browser or IE (WINDOWS 10 Browser)  1) In the website web.config, kindly update the value of "TwainAPI" setting to "DynamSoftDynamicWebTwain". 2) Then the users of the website should see an "installation message" in the Manage ...
Purpose: Report to show discrepancies of files between DoNotDelete Folder and DB In WinSCP /Claimsure/TOOLS/UnsavedDocumentReport.exe Move the file onto the server.   Database Server: PNDCCSUREDBS02 Database Name: Claimsure_Live_Limerick UN: slaintetec...
If a user is getting kicked out of Claimsure when clicking on a Secretary profile. Check dbo.Secretary SELECT * FROM dbo.Secretary WHERE [user_id] = 'usernameHere' AND set_default = 1 If this returns any duplicates, then delete one of them. If there is...
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