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Knowledgebase : Claimsure
 

Claimsure has a minimum password requirement policy in order to adhere to GDPR (In relation to secure credentials for users). This is a requirement for all Public Hospitals as set out in the Passwords Standards Policy [http://www.hse.ie/eng/services/publi...
PIP Form was signed at admissions - its viewable on the patient policy signed in EXECUTE>CREATE FORM>CREATE *PIP Form however its not sent to the Claims requirements for Submission? This simply means the user in admissions clicked SAVE instead of SUBMIT ...
* If possible, go to Task Manager and look at Memory, CPU and Disk usage. There maybe some application (other than Claimsure) on the PC ‘hogging’ these resources. (If there is an application that is hogging resources (Memory/Disk/CPU time), then it may ...
If you request a copy of the Claimsure User Guide - Please request a copy from Support and/or your site Client Relationship Manager
Crystal Report- Icons not visible. Issue was located  in the IIS service.... on the box. In the Applications pools, the default app pool  running on version 2.0 .net framework was STOPPED. RESTARTED the default app pool and this fixed the issue.
CHROME INSTALLATION STEPS   EPADLINK SIGCAPTUREWEB SDK INSTALLATION Download and run the ePadLink SigCaptureWeb SDK installer from http://www.epadsupport.com/SigCaptureWeb/SigCaptureWeb.exe [http://www.epadsupport.com/SigCaptureWeb/SigCaptureWeb.e...
When processing GARDA, ESB and / or Prison officer (POMAS) claims - I selected BATCH ISSUED instead of BATCH SUBMITTED in error. How can I relocate my batch of claims and how can I print the claims and cover sheet for the insurer? ANSWER: The way to rec...
_Note: Please ensure you have a facility administration profile_ Log into claimsure Click on claim requirement (left hand side) Select the facility Select the insurer Select Claim type that require a PIPF to be attached (i.e. Direct payment etc....
* Sign into Claimsure * Run the required report * Copy the report (right click on the mouse) * Open a blank excel sheet * Paste the document in Excel * Save in the required folder on your PC/Laptop
For GARDA , ESB and PRISON OFFICER claims which are not directly sent to the insurer via the e-submission service, a batch, print and submit process is required. If for some reason your batch of claims do not print for you when you complete this process ...
HOW TO RESET A PASSWORD FOR CLAIMSURE USER As an administrator (Super User) of Claimsure - you will have access to set up/maintain and update user's profiles and login credentials.  1) Click on Users (left hand side) 2) Search for the users first name a...
Use following script to merge doctors \hhvmslaintetest.syssol.ied$Slainte_DataSQLClaimsureSQLDuplicateDoctorFixfixduplicatedoctors.sql merge, join, consultant
Check that discharge date on the claim is populated. If not ask the client to update the discharge date and rerun the report. The claim should now appear on the report.
This can happen any time but it's most likely to happen when there's one doctor assigned to different hospital sites. First check if consultant account is assigned to correct facility - it might be also missing a facility, so you might have to insert a r...
MY SEARCH TEMPLATE   * Locate the My search on the advanced search screen * Click on the search this will enable you to set up a personal search ie. Awaiting subscriber signature ect * Click on New at the bottom of the page * Name the My searc...
On the advanced search screen you can now view the outstanding amount on claim On Search Results grid, the ‘Outstanding Amount’ column is added after ‘Claim Value’ column and on the Summation section, ‘Total Outstanding Amount’ can now be viewed under ‘...
RESUBMITTED CLAIMS You can now search for claims that have been resubmitted:  On Advanced Search screen, ‘Resubmitted’ filter criteria is available. This criteria, when selected along with any claim status, will return all resubmitted claims (claims w...
If a claim has been sent to the wrong insurance company and you need to send to the correct Insurer: (Please note that you must have the latest version of Claimsure 4.0 April 2019) 1) Open the manage claim tab; 2) In the "Response by Insurer" section -...
Scanning PIPF Form Process When scanning in the pip form: Click on to the patient policy tab Click on execute – create form – create private patient insurance form (bottom of screen) The pop up box will appear Enter the reason for late scan Cl...
The templates to make the HSE reports are located in: * For all users of Claimsure V3R8D26 and earlier: https://support.claimsureslainteireland.com/Downloads/HBSTemplates/TemplateForHBS-V3.5.xlsx [https://support.claimsureslainteireland.com/Downloads/...
* From the local PC, open up a ‘Command Prompt’ window to reveal the WINDOWS DOS command. (NOTE: You may need IT Admin to do this OR need their assistance to open this DOS window). * If Prompted or the option is available when opening the Command Pro...