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CLAIMSURE DISTORTED - ONLY ON MY PC - NOT FUNCTIONING NORMALLY Claimsure is Web Based. This means that Claimsure requires a browser such as Internet Explorer 11 to function. At the moment your version of Claimsure is fully compatible with Internet Explor...
If the user has an issue scanning a document to a claim requirement ie; clicking on the scan icon on the claim requirement and nothing happens.  Please check the following: Scenario 1 - Scanner was working perfectly fine previously however since updatin...
Please insure that you have dynamic twain installed on the pc by following the below steps:   * Sign into Claimsure * Click into the Manage Claims page * A pop up box will appear at the end of your screen asking you to install dynamic twain * ...
With the Canon DR-C120, if the paper weight is too light (presumably under the standard 80 GSM), Claimsure will not upload it (despite the unit scanning the page). It appears to be hardware related defect, as anything thicker will upload.
To access to the Scanner Configuration Page - Please go to Claimsure login screen of affected site and replace login.aspx with scanningconfig.aspx Scanner Setup DR-C120 If the ‘Select Source’ does not say ‘Canon DR-C120 Twain’ selects this Tick the bo...
If you are scanning in forms and the bottom of the form is being cut off follow below instructions.   In the address bar of Internet Explorer change the url from .../Claimsure/Login.aspx to ..Claimsure/ScanningConfig.aspx Click on the Show UI button...