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Knowledgebase : Scanner
   

If the user has an issue scanning a document to a claim requirement ie; clicking on the scan icon on the claim requirement and nothing happens.  Can you do the following steps: 1. Contact your IT Dept to uninstall the scanner and then re-install it agai...
Please insure that you have dynamic twain installed on the pc by following the below steps:   * Sign into Claimsure * Click into the Manage Claims page * A pop up box will appear at the end of your screen asking you to install dynamic twain * ...
With the Canon DR-C120, if the paper weight is too light (presumably under the standard 80 GSM), Claimsure will not upload it (despite the unit scanning the page). It appears to be hardware related defect, as anything thicker will upload.
SCANNER SETUP DR-C120 If the ‘Select Source’ does not say ‘Canon DR-C120 Twain’ selects this Tick the box ‘Show UI’ and then click on the button ‘Scan’ Another box will pop up as shown below. Set your properties on your ‘Properties for Canon DR-C120’ ...
If you are scanning in forms and the bottom of the form is being cut off follow below instructions.   In the address bar of Internet Explorer change the url from .../Claimsure/Login.aspx to ..Claimsure/ScanningConfig.aspx Click on the Show UI button...